AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes, you can cancel your AR Code subscription whenever you choose. Your premium access lasts through the current billing cycle, and there are no cancellation fees.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code accepts Mastercard, Visa, American Express, and Discover for STANDARD and PRO premium plans. Choose monthly or annual billing, and invoices are sent to your email.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Marketing agencies need a Reseller License plan to manage or resell AR Codes. Each client must have a separate Commercial License: STANDARD for businesses under 100 employees, PRO for up to 500, and DEDICATED for over 500. Grow your agency’s AR offerings with scalable plans.

SUBSCRIPTION - Who owns the AR Code content?

You keep ownership of 3D models you create on AR Code. Third-party assets belong to their original creators. Make sure you have rights for all assets and follow platform terms.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

After cancellation, your plan converts to Free Trial at the end of the billing period. Free Trial content is not kept long-term, so your AR Codes may become inactive unless you renew.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

AR Code does not offer unlimited scans. The platform delivers scalable, secure, and business-grade augmented reality services.

SUBSCRIPTION – What happens if I exceed the scan limits of my premium plan?

If you surpass scan limits, AR Codes (AR Scans) stay active, but AI Codes (AI Scans) become limited. Purchase extra AR Scans at $0.10 each (STANDARD) or $0.05 (PRO). You will get alerts to upgrade or buy more scans.

AR RENDER - Can I control where an AR experience appears (geolocation)?

Geolocation targeting is unavailable. AR Code shows AR content on any compatible device or environment after scanning, ensuring accuracy and ease of use.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

AR Code content is hosted only on ar-code.com. Local hosting or custom domains are not supported. Use the Custom Page feature to personalize your links. Learn more in the Custom Page guide.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Enhance AR interactivity by adding a Custom Link to your 3D model’s AR Code. Premium features like Custom Pages allow clickable URLs and interactive landing pages in AR.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

View AR Code experiences with Meta Quest and Apple Vision Pro headsets. Access immersive AR Video and interactive 3D experiences for business, education, and product demos.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Direct lighting controls are not available. Lighting depends on your device’s environment. For the best appearance, adjust lighting within your 3D model before uploading.

AR RENDER – What are AI Codes, and how do they differ from traditional QR Codes?

AI Codes are advanced AR QR Codes using artificial intelligence. Unlike standard QR Codes, AI Codes provide dynamic, contextual AR experiences. See how AI-driven AR Codes improve business interaction.

AR RENDER - How should I prepare 3D models for mobile AR display?

Optimize your 3D models before uploading to AR Code. Watch the optimization video tutorial for improved speed and display quality.

ACCOUNT - What happens to my data if I delete my AR Code account?

Deleting your AR Code account removes all data, experience records, and analytics. Active subscriptions are canceled immediately to protect privacy and meet data regulations.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Audio works in AR Video experiences. Interactive 3D models do not play audio, but AR Videos offer full multimedia AR solutions.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Image tracking and monument recognition are not supported. For scanning tips, see the AR Code scanning tutorial.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

AR Code supports .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, .GLTF, and .ZIP (with textures). For .DAE, .ABC, .USDZ, .STP, or .IGS files, see the conversion guide. For files over 25MB, request support. Use the size reduction tutorial to optimize files.

ACCOUNT - Can I customize the design of an AR Code?

With premium plans, customize AR QR Codes with colors, logos, frames, and file types. Visit the AR Code design guide to boost your brand presence.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

Show AR objects in real-world 1:1 scale with the right rendering settings. Ensure your 3D models use proper dimensions.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

Each AR Code supports one 3D model. To display more models, combine them in your 3D software and upload as a single file.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

Update your AR Code by selecting it in the dashboard and uploading new video or 3D content. Regular updates keep your AR experience fresh and engaging.

ACCOUNT – How can I keep my AR Code active when using AR Code Object Capture?

After scanning with the Object Capture app, click "Save on AR Code" and enter your API Key to activate. For help, contact support or view the Object Capture guide.