AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

You have the flexibility to cancel your subscription whenever needed. The cancellation is processed just before the next payment period, so you maintain access to premium features until your current subscription ends.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code accepts major international bank cards: Mastercard, Visa, American Express, and Discover for premium accounts. Upon subscribing to a STANDARD or PRO account, your card will be automatically charged at each billing cycle—monthly or annually, and you’ll receive an email invoice after each payment.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

For marketing agencies, the licensing process involves obtaining a Reseller License plan, allowing agencies to manage and resell AR Codes. Each client must have a Commercial License purchased via the plan dashboard. License types vary: STANDARD for under 100 employees, PRO for up to 500, and DEDICATED for larger corporations.

SUBSCRIPTION - Who owns the AR Code content?

The 3D models you create on our platform are yours. Content you upload from third parties, including images, videos, or 3D models, remains the property of the original owner. Compliance with the original creator’s licensing terms is required.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

After cancelling your premium subscription, it reverts to a free trial at the period’s end. The Free Trial doesn’t ensure long-term content availability on our AR Cloud server. AR Codes deactivate after a few weeks unless you resubscribe to a Standard or Pro plan.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

Unlimited scans are not available due to the large server infrastructure necessary for AR Code and AI Code experiences.

SUBSCRIPTION – What happens if I exceed the scan limits of my premium plan?

Exceeding your plan’s scan limits will keep your AR Codes (AR Scans) accessible, but AI Codes (AI Scans) become inaccessible. Extra AR Scans cost $0.10 each on the STANDARD plan and $0.05 on the PRO plan. You will receive an email notification when nearing the scan limit, offering upgrade options.

AR RENDER - Can I control where an AR experience appears (geolocation)?

Geolocation-based AR experience control is not available. The AR experience renders based on the user's environment settings.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

AR Code experiences are hosted exclusively on the ar-code.com cloud server and cannot be localized. However, we offer a Custom Page feature to integrate business details with the AR experience. Check this guide on custom pages for more details.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

AR renders support interactions like moving, scaling, and clicking on a 3D model’s Custom Link. Premium plans feature Custom Pages to display a webpage prior to the AR experience, which can host a clickable URL.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Yes, view 3D model and AR Video experiences on Meta Quest and Apple Vision headsets.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Direct lighting adjustments are not available. AR experiences leverage ambient light for rendering. Up-to-date systems by Apple and Android will enhance AR rendering. You can improve textures on our platform for better brightness and detail.

AR RENDER – What are AI Codes, and how do they differ from traditional QR Codes?

AI Codes are advanced QR Codes utilizing artificial intelligence. They differ by analyzing images and delivering personalized, context-aware responses for a more dynamic AI-powered augmented reality experience.

AR RENDER - How should I prepare 3D models for mobile AR display?

Optimizing for mobile AR display is crucial. Refer to our guide on 3D model optimization for AR for best practices.

ACCOUNT - What happens to my data if I delete my AR Code account?

When you delete your account, all data—including AR Codes and traffic data—will be permanently removed from our servers, and your subscription will be canceled.

ACCOUNT - Can sound or audio be added to an AR Code experience?

"AR Video" experiences can include audio. Explore more in the AR Videos demo. Sound isn’t available for 3D model AR on our platform.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Custom AR rendering isn’t supported by AR Code.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

Supported formats include .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, and .GLTF, as well as .ZIP files with models and textures. Use our tutorial for other formats like .DAE, .ABC, .USDZ, .STP, and .IGS, or contact support for larger files exceeding 25MB. Review the tutorial to optimize AR experience size for better results.

ACCOUNT - Can I customize the design of an AR Code?

With a premium account, you can personalize your AR Codes using our advanced code design tool to modify colors, frames, logos, sizes, and formats as needed.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

Experience scale relies on AR rendering mode. Immersive AR supports 1:1 scale upon initial display, provided the scale is set during the 3D file upload via software like Blender. Users receive dimension previews, with end-user scale adjustments available using touch gestures.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

A single 3D model is displayed per AR Code. To show multiple models, create a composite 3D scene with all desired elements.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

You can update video or 3D model content from your dashboard using the edit button to access the content update field.

ACCOUNT – How can I keep my AR Code active when using AR Code Object Capture?

Ensure AR Code remains active commercially after generating via the AR Code Object Capture app by clicking “Save on AR Code” and entering your API Key. Contact us for support if generated without this step.