AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes, you can cancel your AR Code subscription at any time. Premium access continues through the current billing period and you will not be charged a cancellation fee.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code accepts Mastercard, Visa, American Express, and Discover for STANDARD and PRO premium plans. Choose monthly or annual billing. Invoices are delivered to your email.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Marketing agencies require a Reseller License plan to manage or resell AR Codes. Each client needs an individual Commercial License: STANDARD is for companies with fewer than 100 employees, PRO for up to 500, DEDICATED above 500. Scale agency AR solutions efficiently.

SUBSCRIPTION - Who owns the AR Code content?

You retain ownership of 3D models you create on AR Code. Third-party assets belong to their creators. Always ensure you have usage rights for external assets and comply with platform terms.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

When you cancel, your plan switches to Free Trial after the billing cycle ends. Free Trial content is not stored long-term, which can inactivate your AR Codes unless you renew your subscription.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

Unlimited scans are not available. AR Code offers scalable, business-grade AR services for secure and reliable augmented reality experiences.

SUBSCRIPTION – What happens if I exceed the scan limits of my premium plan?

If you exceed scan limits, AR Codes (AR Scans) remain active but AI Codes (AI Scans) become restricted. You can purchase extra AR Scans at $0.10 each (STANDARD) or $0.05 (PRO). Receive notifications to upgrade or buy additional scans as needed.

AR RENDER - Can I control where an AR experience appears (geolocation)?

Geolocation targeting is not available. AR Code automatically displays AR experiences on any compatible device or environment upon scanning for accuracy and convenience.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

AR Code content is hosted exclusively on ar-code.com. Local hosting and custom domains are not available. Use the Custom Page feature to personalize links. See the Custom Page guide for more details.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Enhance AR engagement by adding a Custom Link to your 3D model’s AR Code. Premium features such as Custom Pages support clickable URLs and interactive AR landing pages.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Experience AR Code with Meta Quest and Apple Vision Pro headsets. Access immersive AR Video and interactive 3D content for business, education, or product visualization.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Direct lighting controls are not included. Lighting is determined by your device’s ambient environment. For optimal visuals, set up the lighting in your 3D model before uploading.

AR RENDER – What are AI Codes, and how do they differ from traditional QR Codes?

AI Codes are advanced AR QR Codes powered by artificial intelligence. Unlike regular QR Codes, AI Codes deliver dynamic and contextual AR experiences. Discover how AI-driven AR Codes enhance business engagement.

AR RENDER - How should I prepare 3D models for mobile AR display?

Optimize your 3D models before uploading to AR Code. Watch the 3D model optimization video tutorial for faster load times and top display quality.

ACCOUNT - What happens to my data if I delete my AR Code account?

Deleting your AR Code account erases all data, experience records, and analytics. Active subscriptions are terminated immediately to ensure privacy and data compliance.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Audio is supported in AR Video experiences. Interactive 3D models do not support sound, but AR Videos allow a full multimedia AR solution.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Image tracking and monument recognition are not available. For scanning best practices, read the AR Code scanning tutorial.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

AR Code supports .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, .GLTF, and .ZIP (with textures). For .DAE, .ABC, .USDZ, .STP, or .IGS files, see the 3D file conversion guide. For files over 25MB, request support. Use the size reduction tutorial for optimization.

ACCOUNT - Can I customize the design of an AR Code?

With premium, personalize AR QR Codes with custom colors, logos, frames, or file types. Follow the AR Code custom design guide to strengthen your brand identity.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

Display AR objects at 1:1 real-world scale using the right AR Code rendering settings. Ensure your 3D models use accurate dimensions for best results.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

AR Code supports a single 3D model per code. To include more models, combine them in your 3D software before uploading.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

Update AR Code content by selecting your code in the dashboard and uploading new video or 3D files. Regular updates keep your AR experience engaging and relevant.

ACCOUNT – How can I keep my AR Code active when using AR Code Object Capture?

After scanning with the Object Capture app, click "Save on AR Code" and enter your API Key to activate the code. For assistance, contact support or view the Object Capture guide.