AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. Upon request, we will cancel it just before the next payment period. You will retain access to premium features until the end of your current subscription period.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

You can subscribe to an AR Code premium account using international bank cards such as Mastercard, Visa, American Express, and Discover. When you subscribe to a premium account (either STANDARD or PRO), your credit card will be automatically charged at the start of each billing cycle (monthly or yearly). You will receive an invoice via email after each payment.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

The licensing process for marketing agencies using AR Codes commercially starts with signing up for the AR Code PRO plan, which includes a Reseller License. This license allows agencies to manage and resell AR Codes to their clients. Each client must have their own Commercial License, which the agency can purchase through the PRO plan dashboard. License types depend on the client's company size: STANDARD for companies with fewer than 100 employees, PRO for up to 500 employees, and DEDICATED for larger companies.

SUBSCRIPTION - Who owns the AR Code content?

If you create 3D models on our platform, they are yours. Any third-party content you upload, such as images, videos, or 3D models, remains the property of the original owner. However, you must adhere to the licensing terms set by the original content creator.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

When you cancel your premium account, it will revert to a free trial at the end of your current subscription period. This Free Trial does not guarantee the long-term availability of your content on our AR Cloud server. After a few weeks, your AR Codes will be deactivated. You can reactivate them by resubscribing to a Standard or Pro plan.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

Due to the server infrastructure resources required to support AR Code experiences, we do not offer a plan with unlimited scans.

SUBSCRIPTION - What happens if I exceed the scan limits of my premium plan?

Your AR Codes will remain accessible. Before you reach your limit, we will send you an email with options to upgrade your scan limits. Excess scans will be charged at $0.10 per scan for the STANDARD plan and $0.05 per scan for the PRO plan.

AR RENDER - Can I control where an AR experience appears (geolocation)?

It is not possible to specify a location for an AR experience. The AR experience is rendered within the user’s environment based on their surroundings.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

AR Code experiences are hosted on the ar-code.com cloud server and cannot be localized on your own server or URL. However, we offer a Custom Page solution that allows you to incorporate your business details alongside the AR experience. For more information, see this guide on custom pages.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Our AR renders allow three main interactions: moving the AR 3D model, scaling it, and clicking on its Custom Link. Our premium plans also offer a Custom Pages feature, which allows you to display a webpage before showing the AR experience. These pages can include a URL hyperlink.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Yes, you can view 3D model and AR Video experiences on Meta Quest headsets as well as Apple Vision headsets.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

You cannot change the light settings directly. AR experiences use the natural light in your environment for rendering. For improved results, keep your operating system up to date, as Apple and Android frequently enhance AR rendering capabilities. On our platform, you can improve textures to make them brighter and more detailed.

AR RENDER - What are AI Codes, and how do they differ from traditional AR Codes?

AI Codes are advanced AR Codes that integrate augmented reality with artificial intelligence. They can analyze images and provide personalized responses, creating a more interactive AI-driven AR experience.

AR RENDER - How should I prepare 3D models for mobile AR display?

Mobile optimization is essential for a smooth AR experience. For best practices, follow our guide on 3D model optimization for AR.

ACCOUNT - What happens to my data if I delete my AR Code account?

When you delete your account, all your data—including AR Codes and traffic data—will be permanently removed from our servers. Your subscription will also be canceled.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Currently, only "AR Video" experiences can include audio. More details can be found in the AR Videos demo. Sound cannot be added to 3D model AR experiences on our platform.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

AR Code does not support custom AR rendering.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

Our platform supports .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, and .GLTF formats, as well as .ZIP files containing 3D models and texture paths. For other formats such as .DAE, .ABC, .USDZ, .STP, and .IGS, please use our tutorial or contact our support team for assistance. For files larger than 15MB, yo'll also need to use our support for uploading. Before uploading, we recommend reviewing our tutorial to optimize the AR experience size. Reducing image texture sizes and changing file formats can significantly reduce file sizes.

ACCOUNT - Can I customize the design of an AR Code?

Yes, with a premium account, you can customize the design of your AR Codes using our advanced code design tool. This tool allows you to modify colors, frames, logos, sizes, and formats to suit your needs.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

The scale of an AR Code experience depends on its AR rendering mode. Immersive AR can render at a 1:1 scale when initially displayed, provided the scale was set before uploading the 3D file using software like Blender. You will also receive a preview of the expected dimensions of your AR experience upon uploading the 3D model. The end user can adjust the scale of the model using two-finger touch gestures.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

An AR Code can only display a single 3D model at a time. To show multiple 3D models in a single scan, you must create a 3D scene that incorporates all the models you wish to display.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

You can update the video or 3D model content of an AR Code directly from your dashboard. Use the edit button to access the content update field.

ACCOUNT - How can I keep my AR Code active beyond 24 hours with AR Code Object Capture?

To keep your AR Code active after creating it using the AR Code Object Capture app, use the "Save on AR Code" button and enter your API Key. If the code is already created, contact us for assistance.