AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes. Cancel your AR Code subscription whenever you choose. Your premium features remain available until the end of your billing period with no extra charges.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

We accept Mastercard, Visa, American Express, and Discover for STANDARD and PRO subscriptions. Choose monthly or annual billing. Invoices are emailed directly to your account address.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Agencies need a Reseller License plan to create or resell AR Codes for clients. Individual clients need a Commercial License: STANDARD (for teams under 100), PRO (for up to 500), and DEDICATED (over 500). Plans are designed for easy growth and client management.

SUBSCRIPTION - Who owns the AR Code content?

You retain ownership of all 3D models you create on AR Code. Third-party assets remain with their creators. Make sure you have the necessary rights and follow the platform’s guidelines.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

At the end of your billing cycle, your account switches to Free Trial status. Trial content is temporary and AR Codes may be disabled unless you renew your subscription.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

Unlimited scans are not available. AR Code provides enterprise-level AR solutions with flexible scalability for varying usage needs.

SUBSCRIPTION – What happens if I exceed the scan limits of my premium plan?

AR Scans stay active after reaching your limit; AI Codes become restricted. Additional AR Scans cost $0.10 for STANDARD or $0.05 for PRO. Easily upgrade or add scans as needed. You will be notified as you approach your scan limit.

AR RENDER - Can I control where an AR experience appears (geolocation)?

Geolocation control is not included. AR Code experiences display on any compatible device or setting for reliable, easy access.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

All AR content is securely hosted on ar-code.com. Hosting on your own infrastructure is not supported. Customize links with the Custom Page feature by following the Custom Page guide.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Use the Custom Link feature to add interactivity or create clickable AR landing pages using Custom Pages.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Yes. Access AR Code content on Meta Quest and Apple Vision Pro devices. View immersive AR Video and interactive 3D models for training, demonstrations, and education.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Lighting is managed by your device’s environment. Improve realism by optimizing your 3D model’s lighting before upload.

AR RENDER – What are AI Codes, and how do they differ from traditional QR Codes?

AI Codes use artificial intelligence to deliver contextual AR experiences, offering interactive options beyond regular QR Codes. Learn how AI-powered AR Codes improve customer engagement.

AR RENDER - How should I prepare 3D models for mobile AR display?

Ensure optimal performance by following our 3D model optimization tutorial before uploading.

ACCOUNT - What happens to my data if I delete my AR Code account?

Deleting your account removes all associated data, activity, and analytics. Active subscriptions are instantly canceled for privacy protection.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Add audio through AR Video for multimedia AR. Interactive 3D models don’t support audio directly, but AR Videos can include soundtracks and narration.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Image and monument tracking are not features of AR Code. For best scan results, see the scanning tutorial.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

Supported formats: .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, .GLTF, and .ZIP with textures. For .DAE, .ABC, .USDZ, .STP, or .IGS, use the conversion guide. For files larger than 25MB, request support. Reduce file size using our optimization tutorial.

ACCOUNT - Can I customize the design of an AR Code?

Premium users can tailor AR QR Codes with brand colors, logos, frames, and different formats. See the AR Code design guide for customization details.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

Display AR content at real-world scale by adjusting rendering settings. Use dimensionally correct 3D models for best accuracy.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

One AR Code links to a single 3D model. To show multiple models, combine them into a single file in your 3D software before uploading.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

To update your AR Code, use the dashboard to select your code and upload a new 3D model or video. Fresh content keeps AR experiences relevant and engaging.

ACCOUNT – How can I keep my AR Code active when using AR Code Object Capture?

After scanning with the Object Capture app, choose “Save on AR Code” and enter your API Key to ensure activation. For step-by-step help, see the Object Capture guide or contact support.