AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes, you can cancel your AR Code subscription at any time. Premium access stays active through the billing cycle, with no cancellation fees.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code accepts Mastercard, Visa, American Express, and Discover for STANDARD and PRO plans. Select monthly or yearly billing. Invoices are sent by email.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Agencies require a Reseller License plan to manage or resell AR Codes. Each client must hold a Commercial License: STANDARD (under 100 staff), PRO (up to 500), and DEDICATED (over 500). Scale AR solutions easily with flexible plans.

SUBSCRIPTION - Who owns the AR Code content?

You own any 3D models you create on AR Code. Third-party assets remain with their original creators. Ensure you have rights for all content and follow AR Code’s guidelines.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

Your account reverts to Free Trial at the end of your billing period. Free Trial content is temporary and AR Codes may become inactive unless renewed.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

AR Code does not offer unlimited scans. The platform features scalable and secure enterprise-grade augmented reality solutions.

SUBSCRIPTION – What happens if I exceed the scan limits of my premium plan?

If you exceed scan limits, AR Codes (AR Scans) remain live while AI Codes (AI Scans) become restricted. Extra AR Scans are $0.10 each for STANDARD and $0.05 for PRO. Upgrade or purchase more scans as needed; notifications are sent if limits are reached.

AR RENDER - Can I control where an AR experience appears (geolocation)?

Geolocation targeting is not supported. AR Code experiences appear on any compatible device or environment for consistent and accurate AR display.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

All AR content is hosted on ar-code.com. Local hosting or custom domains are not available. You can customize links with the Custom Page feature. For more details, visit the Custom Page guide.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Add a Custom Link for interactive AR QR Codes. Features such as Custom Pages also enable clickable links and interactive landing pages in AR experiences.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Enjoy AR Code content with Meta Quest and Apple Vision Pro. Explore immersive AR Video and interactive 3D content for business, education, and product demos.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Lighting is controlled by your device’s environment. Adjust lighting in your 3D model prior to uploading for best AR results.

AR RENDER – What are AI Codes, and how do they differ from traditional QR Codes?

AI Codes use artificial intelligence to enable dynamic AR experiences, providing more contextual interaction than standard QR Codes. See how AI-driven AR Codes transform business engagement.

AR RENDER - How should I prepare 3D models for mobile AR display?

Optimize your 3D models before uploading. Use the 3D model optimization tutorial to ensure high-quality AR content.

ACCOUNT - What happens to my data if I delete my AR Code account?

Deleting your account erases all data, activity, and analytics. Active subscriptions are canceled immediately for privacy and compliance.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Audio is available in AR Video experiences. Interactive 3D models do not support audio, but AR Videos provide full multimedia AR presentations.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Image and monument tracking features are unavailable. For the best scanning experience, see the AR Code scanning tutorial.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

Supported file formats include .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, .GLTF, and .ZIP (with textures). For .DAE, .ABC, .USDZ, .STP, or .IGS, see the conversion guide. For files over 25MB, request support. Use the file size reduction tutorial for advance optimization.

ACCOUNT - Can I customize the design of an AR Code?

With premium plans you can personalize AR QR Codes using colors, logos, frames, and various file types. For branding options, read the AR Code design guide.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

Present AR objects at true 1:1 scale by adjusting rendering settings. Make sure your 3D models are dimensionally accurate.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

Each AR Code links to a single 3D model. To display more, combine them in your 3D software before upload.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

Update AR Code content by selecting it in your dashboard and uploading new video or 3D model files. Fresh content helps keep your AR experiences engaging.

ACCOUNT – How can I keep my AR Code active when using AR Code Object Capture?

After scanning with the Object Capture app, select "Save on AR Code" and enter your API Key to activate. For further help, contact support or see the Object Capture guide.