AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

You can cancel your AR Code subscription anytime. The cancellation becomes effective at your billing period’s end, and you keep premium feature access until then. There are no cancellation fees or hidden charges.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code accepts Mastercard, Visa, American Express, and Discover for premium plans. STANDARD and PRO subscriptions can be paid monthly or annually, with invoices sent by email for simple management.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Marketing agencies should select a Reseller License plan to resell or manage AR Codes for clients. Each client requires a Commercial License via your dashboard. Use the STANDARD license for businesses under 100 employees, PRO for up to 500, and DEDICATED for larger companies. This offers scalable AR Code solutions for agencies.

SUBSCRIPTION - Who owns the AR Code content?

3D models you create on AR Code are your property. Uploaded third-party material remains with the original creator. Always verify usage rights for external assets and comply with AR Code platform guidelines.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

After cancellation, your account returns to Free Trial at your billing cycle’s end. Free Trial content is not guaranteed long term; your AR Codes may be deactivated unless you renew with a Standard or Pro plan.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

AR Code does not offer unlimited scans on premium plans. Experiences run on secure, high-performance servers for reliable AR performance. Subscription plans are designed for business-grade reliability and AR quality.

SUBSCRIPTION – What happens if I exceed the scan limits of my premium plan?

If you exceed scan limits, AR Codes (AR Scans) stay active but AI Codes (AI Scans) are limited. Purchase additional AR Scans at $0.10 per scan (STANDARD) or $0.05 per scan (PRO). You’ll receive notifications to help upgrade or buy extra scans as needed.

AR RENDER - Can I control where an AR experience appears (geolocation)?

Geolocation and GPS targeting are not supported. AR Code experiences automatically adapt to each user’s device and environment to deliver accurate AR anywhere users view your content.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

All AR Code experiences are securely hosted on ar-code.com and are not available for local or custom domain hosting. You can personalize AR with the Custom Page feature. See the Custom Page creation guide for instructions.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Increase engagement by adding a Custom Link to your 3D model's AR Code. Premium plans offer features like Custom Pages for clickable URLs and interactive landing pages.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

You can experience 3D models and AR Video experiences with Meta Quest and Apple Vision headsets. These platforms deliver immersive augmented reality for marketing, education, design, and product visualization.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Custom lighting controls are unavailable. AR Code uses your device's ambient lighting to optimize realism. For best AR visuals, edit textures and lighting in your 3D model before uploading.

AR RENDER – What are AI Codes, and how do they differ from traditional QR Codes?

AI Codes are AR QR Codes powered by artificial intelligence. Unlike standard QR Codes, AI Codes offer interactive, context-aware AR. Learn how AI-driven AR Codes enhance business experiences.

AR RENDER - How should I prepare 3D models for mobile AR display?

Optimize 3D models before uploading for the best mobile AR performance. Follow this 3D model optimization video tutorial for AR to improve loading speed, visual fidelity, and user engagement.

ACCOUNT - What happens to my data if I delete my AR Code account?

Deleting your AR Code account will permanently remove all associated experiences, analytics, and personal data. All active subscriptions will be cancelled immediately for data privacy and compliance.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Audio is supported via AR Video experiences. Sound embedded in interactive 3D models is not available, but AR Video enables complete multimedia AR Code presentations.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Image tracking and monument recognition are unavailable. For optimal AR results, use advanced features and consult the AR Code scanning guide for top content delivery in any setting.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

AR Code supports .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, .GLTF, and .ZIP (with textures). For .DAE, .ABC, .USDZ, .STP, or .IGS formats, refer to the 3D file conversion and compression tutorial. For uploads over 25MB, contact support. To keep models load fast and smooth, review the 3D model size reduction guide.

ACCOUNT - Can I customize the design of an AR Code?

Premium plans let you customize AR QR Codes with colors, logos, frames, and file formats. See the AR Code design customization guide for branding options.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

You can display AR objects at true-to-life 1:1 scale with the correct AR Code rendering mode. Set the intended size within your 3D software for accurate real-world AR display.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

Each AR Code experience features one 3D model. For multiple models, merge them into a single scene using your 3D design software before uploading.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

Use your dashboard to select an AR Code and edit it by uploading new videos or 3D models. Keep your AR content current for your viewers.

ACCOUNT – How can I keep my AR Code active when using AR Code Object Capture?

After scanning with the Object Capture app, select "Save on AR Code" and enter your API Key to keep your AR Code active. If you missed a step or need help, support is available. Follow the AR Code Object Capture guide for detailed steps.