AR Code FAQ

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes, you may cancel your AR Code subscription at any time you choose. The cancellation takes effect at the conclusion of your current billing cycle, so you retain access to all premium features until the end of your subscription period. AR Code never applies cancellation fees or hidden charges.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code supports leading payment methods for premium plans, including Mastercard, Visa, American Express, and Discover. Upon subscribing to a STANDARD or PRO plan, payments are processed automatically on a monthly or annual basis. Invoices are sent to your email after each payment, making account tracking easy and secure.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Marketing agencies that want to resell, manage, or deploy AR Codes for clients should select a Reseller License plan. Every client must have a Commercial License managed from your dashboard. Choose STANDARD licenses for small businesses under 100 employees, PRO for up to 500, and DEDICATED for larger clients, ensuring flexible access for all agency projects.

SUBSCRIPTION - Who owns the AR Code content?

Any 3D model you create using AR Code belongs exclusively to you. Uploaded third-party content, including videos, images, or imported 3D assets, always remains the property of the content creator. Please review the licensing agreements of original authors and ensure compliance with AR Code’s platform standards.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

If you cancel your premium subscription, your account automatically switches to Free Trial status at the end of your billing period. Content on Free Trial accounts may not remain accessible long term, and AR Codes could be disabled several weeks after the plan expires unless you renew with a Standard or Pro plan to maintain uninterrupted AR content availability.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

Unlimited AR scans are not available in AR Code premium plans, as advanced AR Code and AI Code experiences rely on robust, secure server infrastructure. All subscription options are built for optimal reliability and high performance for businesses and developers using augmented reality technology.

SUBSCRIPTION – What happens if I exceed the scan limits of my premium plan?

When you exceed your subscription’s scan limits, your AR Codes (AR Scans) continue to be available, but access to AI Codes (AI Scans) becomes limited. Additional AR Scans can be purchased at $0.10 per scan on STANDARD plans or $0.05 on PRO plans. Receive timely email notifications as you approach scan thresholds, and explore plan upgrade options to meet business requirements.

AR RENDER - Can I control where an AR experience appears (geolocation)?

AR Code experiences do not yet support geolocation or GPS targeting. Instead, AR rendering dynamically adapts to each user’s environment, delivering device-based, precise augmented reality display wherever your audience is located.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

All AR Code experiences are delivered via secure ar-code.com cloud hosting, and cannot be hosted on your own domain or localized servers. Enhance your business brand by using our Custom Page feature for company details and tailored content. For implementation steps, follow our guide to creating custom pages for AR Codes.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Yes, you can boost user interactivity by embedding a Custom Link into your 3D model's AR Code. Premium accounts can also add Custom Pages, creating engaging pre-AR landing pages with clickable URLs to maximize digital engagement.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Yes. Enjoy both interactive 3D model and AR Video experiences on Meta Quest and Apple Vision headsets. These devices provide advanced, immersive augmented reality for your marketing, design, educational, and creative needs.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Custom lighting adjustments are not provided on AR Code. The platform uses your mobile device or headset’s ambient lighting features to optimize rendering. Next-generation AR technologies on Apple and Android further enhance the realism and brightness of your AR content. You can also optimize model appearances by adjusting texture maps in your 3D modeling software before uploading.

AR RENDER – What are AI Codes, and how do they differ from traditional QR Codes?

AI Codes are the next generation of QR and AR QRCodes, utilizing artificial intelligence to deliver powerful, interactive augmented reality content. While regular QR codes simply direct users to static content, AI Codes analyze scanned data and provide dynamic, context-aware responses. Read our in-depth guide on AI-enhanced AR Codes and their benefits for advanced business applications.

AR RENDER - How should I prepare 3D models for mobile AR display?

To ensure the highest quality mobile AR experiences, always optimize your 3D models for AR Code. Watch our video guide about optimizing 3D models for AR Code before uploading. This helps deliver better performance, faster load times, and an impressive AR presentation for your users.

ACCOUNT - What happens to my data if I delete my AR Code account?

When you delete your AR Code account, all associated AR Code experiences, analytics, and personal data are completely erased from our servers, ensuring privacy. Any active subscriptions are ended immediately in compliance with data protection standards.

ACCOUNT - Can sound or audio be added to an AR Code experience?

You can include sound by selecting AR Video experiences. Embedded audio isn’t yet possible with interactive 3D model AR on the AR Code platform.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Image tracking and monument recognition are not currently available in AR Code. Instead, utilize our advanced current features and explore our AR Code scanning best practices to deliver engaging, high-resolution AR content that resonates with users across all environments.

ACCOUNT - What 3D file formats are supported by the AR Code platform? What is the maximum file size for 3D model uploads on AR Code?

AR Code supports top 3D file formats: .GLB, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, .GLTF, and .ZIP bundles with textures. To upload non-standard formats like .DAE, .ABC, .USDZ, .STP, or .IGS, see our format conversion and compression tutorial. For 3D models above 25MB, please reach out to our support team. For improving AR experiences, take advantage of our 3D model optimization guide to reduce file size and enhance loading speed.

ACCOUNT - Can I customize the design of an AR Code?

Premium users unlock full AR QR Code customization options, including color schemes, logo integration, frame designs, and file type selection. To create visually branded and interactive codes, visit our AR Code design customization guide for inspiration and detailed steps.

ACCOUNT - Can I display an AR experience in its full size at a 1:1 scale?

Displaying AR objects in real-world dimensions (1:1 scale) is possible with the appropriate AR Code rendering mode. By configuring object scale in your 3D design application (such as Blender), users benefit from life-sized, immersive augmented reality with simple adjustments via touch gestures.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

AR Code supports a single 3D model per experience. To present several models, merge assets into a single scene before uploading, using your 3D modeling software. This ensures seamless, unified AR presentations for users.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

Easily refresh AR Code content from your dashboard. Select the appropriate AR Code, use the edit feature, and upload updated video or 3D model files. This guarantees users always view the latest and most relevant AR experiences.

ACCOUNT – How can I keep my AR Code active when using AR Code Object Capture?

To ensure your AR Code remains active after using the Object Capture app, select "Save on AR Code" and enter your API Key. If you skipped this step or need more help, our support team is ready to assist. For detailed instructions, refer to our AR Code Object Capture tutorial.