Find detailed answers to frequently asked questions about the AR Code SaaS platform, subscriptions, AR rendering, account management, and AR Code solutions. For personalized support or technical help, contact us.

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes. You can cancel your AR Code subscription whenever you choose. Your premium features remain available until the end of your billing period with no extra charges.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Depending on your device and location, Apple Pay, Google Pay, and Link by Stripe may also be available. Payments are securely processed by Stripe.

SUBSCRIPTION - Are payments secure?

Yes. AR Code payments are processed securely by Stripe. Card details are not stored on AR Code servers, and payment data is protected through secure encrypted processing.

SUBSCRIPTION - Can I upgrade or downgrade my plan later?

Yes. You can change your AR Code plan whenever your needs evolve. Depending on the change, the new plan may apply immediately or at the beginning of your next billing period.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Marketing agencies and resellers need a Reseller License (included in STANDARD and PRO plans) to create and resell AR Codes for clients. Each client with more than 10 employees using AR Code commercially requires an Additional Commercial License.

SUBSCRIPTION - Who owns the AR Code content?

You retain ownership of the original 3D models, images, videos, and assets you upload or create on AR Code. Third-party assets remain owned by their respective creators. Make sure you have the necessary rights before uploading or publishing content through AR Code.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

After your paid subscription period ends, your account may return to Trial status or lose access to premium features. Trial content is temporary, and AR Codes may be disabled unless you renew or upgrade your subscription.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

Unlimited scans are not included in STANDARD or PRO plans. AR Code provides scalable plans with high monthly scan limits, and custom contracts can be discussed for large enterprises, marketing agencies, and educational institutions.

SUBSCRIPTION - What happens if I exceed the scan limits of my premium plan?

AR Scans remain active after reaching your plan limit, while AI Codes may become restricted. Additional AR Scans cost $0.10 for STANDARD users or $0.05 for PRO users. You can also upgrade your plan or add scans as needed. Notifications are sent as you approach your scan limit.

AR RENDER - Do users need to download an app to view AR Code experiences?

No. AR Code experiences are designed to open from a simple AR QR Code scan without requiring a dedicated app. Depending on the content type and device, users can access WebAR, immersive AR, AR Video, AR Face Filter, AI Code, AR Splat, and 3D model experiences directly from compatible smartphones, tablets, computers, and AR/VR headsets.

AR RENDER - Which devices are compatible with AR Code?

AR Code supports modern iOS, iPadOS, Android, Meta Horizon OS, Android XR, and visionOS environments. Experiences can be accessed on smartphones, tablets, computers, Meta Quest devices, Apple Vision Pro, and compatible AR/VR headsets, depending on the AR content type.

AR RENDER - Can I control where an AR experience appears using geolocation?

Geolocation control is not included. AR Code experiences are designed to display on compatible devices wherever users scan or open the AR Code, allowing reliable access across physical and digital campaigns.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

AR Code content is securely hosted through ar-code.com. Local hosting on your own infrastructure is not supported. To personalize the user journey before the AR display, use Custom Pages with your business details, branding, and links.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

A clickable button cannot be embedded directly inside the 3D model itself. Use Custom Links to display a banner at the bottom of the AR rendering, or create clickable AR landing pages with Custom Pages.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Yes. AR Code content can be accessed on compatible AR/VR headsets, including Meta Quest devices and Apple Vision Pro. These devices can display immersive 3D models, AR Video, AR Splat, and other compatible AR experiences.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Lighting is primarily managed by the user’s device and real-world environment. For better rendering quality, optimize your 3D model materials, textures, and lighting before upload.

AR RENDER - What are AI Codes, and how do they differ from traditional QR Codes?

AI Code combines AR QR Codes with artificial intelligence. A scan can trigger image analysis, personalized text, generated visuals, voice interactions, customer support, product recommendations, AI Try-On, or other contextual experiences. Traditional QR Codes usually redirect users to static links, while AI Codes can provide interactive, personalized responses.

AR RENDER - How should I prepare 3D models for mobile AR display?

For best performance, reduce file size, optimize textures, simplify geometry where possible, and test the model on mobile devices before publishing. Follow the 3D model optimization tutorial before uploading large or complex models.

ACCOUNT - What happens to my data if I delete my AR Code account?

Deleting your account removes associated data, activity, AR Code content, and analytics. Active subscriptions are also canceled for privacy and account protection.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Yes, audio can be included through AR Video, which supports video content with soundtracks or narration. Interactive 3D model experiences do not directly support embedded audio in the same way.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

Image tracking and monument tracking are not standard AR Code features. AR Code experiences are launched from AR QR Codes or links. For the best scan results, follow the AR Code scanning tutorial.

ACCOUNT - What 3D file formats are supported by AR Code? What is the maximum upload size?

AR Code supports .GLB, .GLTF, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, and .ZIP files containing a 3D file with texture paths. Files under 25MB can be uploaded through the interface. Larger or specialized 3D assets may require support or optimization. For conversion and compression help, see the 3D model optimization tutorial.

ACCOUNT - Can I customize the design of an AR Code?

Yes. Premium users can customize AR QR Codes with brand colors, logos, frames, and downloadable PNG, SVG, and PDF formats. See the AR Code design guide for customization details.

ACCOUNT - Can I display an AR experience at full 1:1 scale?

Yes. Use dimensionally accurate 3D models and adjust the AR rendering settings to display content at real-world scale. Always test the AR experience on supported devices before publishing.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

One AR Code links to one AR experience. To display multiple 3D objects together, combine them into a single 3D scene or model in your 3D software, then upload the combined file to AR Code.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

Open your AR Code dashboard, select the relevant AR Code, and update its 3D model, video, or associated content. This lets you keep the same AR Code while refreshing the experience behind it.

ACCOUNT - How can I keep my AR Code active when using AR Code Object Capture?

After scanning with the AR Code Object Capture app, choose “Save on AR Code” and enter your API Key to activate and save the AR experience in your AR Code account. For step-by-step help, see the Object Capture guide or contact support.

SOLUTIONS - What AR Code solutions are available?

AR Code includes a complete suite of AR creation, AI, media, 3D model, and API solutions:

SOLUTIONS - What is AR Code Object Capture?

AR Code Object Capture lets you scan real objects and convert them into AR-ready 3D models using the web platform or compatible iPhone, iPad, and MacBook M-Series devices. It is useful for retail, education, museums, product demos, marketing, and remote visualization.

SOLUTIONS - What is AR Splat?

AR Splat converts short videos into photorealistic 3D scenes using Gaussian Splatting. It is designed for realistic product displays, museums, real estate, education, entertainment, and immersive visual presentations accessible through AR QR Codes.

SOLUTIONS - What is AR GenAI?

AR GenAI is an AI-powered Image-to-3D solution that turns a single image into an AR-ready 3D model. It helps create 3D assets for e-commerce, retail, education, museums, hospitality, training, marketing, and 3D visualization without manual 3D modeling.

SOLUTIONS - What is AI Code / AI Try-On?

AI Code creates AI-powered AR QR Code experiences. It can analyze user-uploaded photos, generate personalized responses or visuals, support virtual try-ons, provide product recommendations, help with customer support, and guide users through interactive campaigns.

SOLUTIONS - What is AR Face Filter?

AR Face Filter lets brands create browser-based face filters from logos or images. Users scan an AR Code and interact with branded face effects without downloading an app. It is ideal for events, sports teams, entertainment brands, agencies, and interactive marketing campaigns.

SOLUTIONS - What is AR Video?

AR Video lets you upload .mp4 or .mov videos and display them in augmented reality above AR Codes. It supports multimedia campaigns, education, interactive promotions, product storytelling, and video-based AR experiences.

SOLUTIONS - What is 3D Files Upload?

3D Files Upload converts existing 3D assets into AR experiences. Upload supported 3D formats through the dashboard, generate an AR Code, and let users view interactive 3D models from a scan or link without installing an app.

SOLUTIONS - What is AR Logo?

AR Logo turns an SVG logo into an interactive 3D AR brand experience. You can customize depth, glossiness, scale, layout, and overlay options, then publish the result through an AR Code for packaging, business cards, brochures, posters, events, and digital campaigns.

SOLUTIONS - What is AR Photo?

AR Photo transforms .jpg and .png images into 3D AR photo experiences. It can be used for menus, museums, education, advertising, retail displays, event materials, and visual marketing campaigns.

SOLUTIONS - What is AR Portal?

AR Portal creates immersive 360° environments from 360° images. Users can scan an AR Code to enter virtual showrooms, walkthroughs, museum scenes, tourism previews, real estate tours, branded spaces, or interactive learning modules.

SOLUTIONS - What is AR Text?

AR Text converts text into 3D augmented reality. Type a message, choose fonts and colors, preview the AR scene, and publish it through a scannable AR Code for packaging, signage, retail displays, events, education, and digital marketing.

SOLUTIONS - What is the AR Data API?

AR Data API lets businesses display real-time remote text data in augmented reality through AR QR Codes. It can be connected to CRM, CMS, business dashboards, logistics systems, field service workflows, smart city systems, manufacturing processes, education platforms, and live data campaigns.