Get expert answers to common questions about AR Code SaaS tools, subscriptions, device compatibility, content creation, and AR Code solutions. For direct assistance or technical issues, contact us.

SUBSCRIPTION - Can I cancel my subscription at any time?

Yes, you can cancel your AR Code subscription at any time. Premium features remain accessible until your current billing cycle ends. No additional charges apply after cancellation.

SUBSCRIPTION - Which payment methods are accepted by AR Code?

AR Code supports Visa, Mastercard, American Express, Discover, and may accept Apple Pay, Google Pay, or Link by Stripe, depending on your region and device. All payments are handled securely through Stripe.

SUBSCRIPTION - Are payments secure?

Yes, all payments are encrypted and processed securely by Stripe. Your card information is never stored on AR Code servers.

SUBSCRIPTION - Can I upgrade or downgrade my plan later?

Yes, plans can be upgraded or downgraded at any point. Depending on your selection, changes take effect immediately or with your next billing cycle.

SUBSCRIPTION - What is the licensing process for marketing agencies using AR Codes for commercial purposes?

Marketing agencies and resellers need a Reseller License (included in STANDARD and PRO plans) to create and sell AR Codes for clients. Clients with over 10 employees using AR Code commercially also require an Additional Commercial License.

SUBSCRIPTION - Who owns the AR Code content?

You retain full rights to the 3D models, images, and videos you upload or generate on AR Code. Always ensure you have permission to use third-party assets uploaded to the platform.

SUBSCRIPTION - What happens to my AR Codes if I cancel my premium subscription?

After your subscription ends, your account loses premium features or may revert to Trial status. Trial content is temporary; AR Codes may be disabled unless you renew or upgrade.

SUBSCRIPTION - Is there a premium plan with unlimited scans?

Currently, unlimited scans are not offered. Choose from plans with high monthly scan quotas, or request custom contracts for high-volume enterprise, agency, or educational use.

SUBSCRIPTION - What happens if I exceed the scan limits of my premium plan?

AR Scans remain available after reaching your plan’s scan cap, while AI Codes may be limited. Additional AR Scans can be purchased, or you may upgrade your plan as usage grows. Notifications alert you as you approach scan limits.

AR RENDER - Do users need to download an app to view AR Code experiences?

No. AR Code enables instant WebAR by scanning an AR QR Code, without a dedicated app. Supported content includes AR Splat, AR Video, face filters, AI Code, and interactive 3D models on most smartphones, tablets, computers, and AR/VR headsets.

AR RENDER - Which devices are compatible with AR Code?

AR Code works with iOS, iPadOS, Android, Meta Horizon OS, visionOS, and Android XR. Compatible devices include most smartphones, tablets, computers, Meta Quest, and Apple Vision Pro, with experience types varying by device.

AR RENDER - Can I control where an AR experience appears using geolocation?

Geolocation is not available. AR Code displays your AR content wherever users scan or open your AR Code, making it flexible for digital and physical deployments.

AR RENDER - Can I use my own domain URL or host AR Code technology locally?

All AR Code experiences are securely hosted on ar-code.com. Custom hosting is not available. To add brand context or custom journeys, integrate Custom Pages with your business details and links before the AR display.

AR RENDER - Can a 3D model within an AR Code include a clickable button?

Direct clickable objects inside 3D models are unsupported. Use Custom Links for call-to-action banners or create branded landing experiences using Custom Pages.

AR RENDER - Can I view AR Code experiences using Meta Quest or Apple Vision headsets?

Yes, AR Code is compatible with Meta Quest, Apple Vision Pro, and other AR/VR headsets. View immersive 3D content, AR Video, and AR Splat scenes from a scan.

AR RENDER - Can I modify the lighting settings for an immersive AR experience?

Lighting is managed by the end-user’s device and real environment. For optimal results, prepare 3D models with accurate textures and lighting before uploading.

AR RENDER - What are AI Codes, and how do they differ from traditional QR Codes?

AI Code uses AI-enabled AR QR Codes to deliver interactive, personalized content based on scans. Capabilities include image analysis, text generation, product recommendations, AI Try-On, and more, all beyond static QR redirects.

AR RENDER - How should I prepare 3D models for mobile AR display?

Minimize file size, optimize textures, and simplify geometry for mobile compatibility. Before uploading, test your model and see the 3D model optimization tutorial for step-by-step guidance.

ACCOUNT - What happens to my data if I delete my AR Code account?

Deleting your AR Code account permanently removes your content, analytics, and activity. Active subscriptions are canceled to ensure confidentiality.

ACCOUNT - Can sound or audio be added to an AR Code experience?

Yes, add audio by using AR Video for sounds, music, or narration. Interactive 3D models do not directly support audio.

ACCOUNT - Can I customize the AR experience, such as attaching it to a specific image or monument?

AR Code launches experiences from AR QR Codes or direct links. Image and monument tracking are not supported. For best results, review the AR Code scanning tutorial.

ACCOUNT - What 3D file formats are supported by AR Code? What is the maximum upload size?

Supported file types are .GLB, .GLTF, .USDZ, .PLY, .STL, .FBX, .OBJ, .X3D, and .ZIP with textures. The upload limit is 25MB. For larger or complex files, see the model optimization tutorial.

ACCOUNT - Can I customize the design of an AR Code?

Yes. Upgrade for custom AR QR Codes with your brand colors, logo, frames, and downloadable formats (PNG, SVG, PDF). Get detailed tips in the AR Code design guide.

ACCOUNT - Can I display an AR experience at full 1:1 scale?

Yes. Upload dimensionally accurate 3D models and select the appropriate AR rendering setting for true-to-scale visualization. Test on all devices before publishing.

ACCOUNT - Can I display multiple 3D models within one AR Code experience?

Each AR Code links to one experience. To show multiple objects, merge them into a single 3D scene before uploading.

ACCOUNT - How can I update the video or 3D model content of an AR Code?

Go to your AR Code dashboard, select the AR Code, and upload new 3D or video content. The AR Code remains unchanged while the experience updates instantly.

ACCOUNT - How can I keep my AR Code active when using AR Code Object Capture?

In the AR Code Object Capture app, select “Save on AR Code” and enter your API Key to activate and store the AR experience in your account. See the full Object Capture guide for details.

SOLUTIONS - What AR Code solutions are available?

AR Code offers a full suite of AR and AI solutions for content creation and deployment:

SOLUTIONS - What is AR Code Object Capture?

AR Code Object Capture instantly converts real-world objects into AR-ready 3D models via web or iPhone/iPad/MacBook. Ideal for product demos, virtual retail, education, museum curation, and marketing visualization.

SOLUTIONS - What is AR Splat?

AR Splat uses Gaussian Splatting to turn short videos into high-quality 3D AR scenes, ready for product displays, immersive education, real estate, entertainment, and museum storytelling.

SOLUTIONS - What is AR GenAI?

AR GenAI is an AI-based tool that converts a single image into a 3D AR model for use in e-commerce, education, marketing, and 3D visualization, eliminating manual modeling work.

SOLUTIONS - What is AI Code / AI Try-On?

AI Code powers photo analysis, custom image generation, virtual product try-ons, personalized recommendations, and interactive support directly from AR QR Codes.

SOLUTIONS - What is AR Face Filter?

AR Face Filter builds branded, browser-based face filters activated by AR Codes. Engage fans at live events, sports games, entertainment activations, and digital campaigns with shareable branded effects.

SOLUTIONS - What is AR Video?

AR Video allows direct upload of .mp4 or .mov files to display dynamic video overlays in augmented reality by scanning an AR Code. Perfect for education, promotions, and interactive multimedia campaigns.

SOLUTIONS - What is 3D Files Upload?

3D Files Upload brings your own 3D models into AR. Upload compatible formats, generate a unique AR Code, and provide direct access to interactive 3D experiences—no app required.

SOLUTIONS - What is AR Logo?

AR Logo transforms SVG logos into 3D interactive AR objects with adjustable depth, gloss, scale, and overlays—ideal for packaging, business cards, brand events, and marketing materials.

SOLUTIONS - What is AR Photo?

AR Photo converts .jpg and .png files into 3D AR visuals for menus, exhibitions, educational materials, advertising, and event marketing.

SOLUTIONS - What is AR Portal?

AR Portal builds walk-in 360° AR scenes for showrooms, virtual tours, museums, branded environments, tourism, and interactive learning accessed via AR QR Codes.

SOLUTIONS - What is AR Text?

AR Text turns any message into a 3D AR scene. Select fonts and colors, then publish with a scan-enabled AR Code for displays, packaging, retail, events, and education.

SOLUTIONS - What is the AR Data API?

AR Data API delivers live text data in AR through AR Codes. Integrate with CRM, business dashboards, logistics, field service, smart city tech, manufacturing workflows, or education platforms for real-time AR analytics and content.